Shipping Info
1.Shipping Methods: UPS , FedEx, DHL or Aramex
2.Total Delivery Time: Processing time and shipping time
3.Processing Time:
We process orders within 1-2 business days, typically within 24 hours. Our customer service will contact you in case of any exceptions.
4.Shipping Time
Shipping times vary by destination. Below is an estimated delivery time for your reference.
| Destination | Shipping Method | Processing Time | Shipping Time | Shipping Company |
|---|---|---|---|---|
| US | Free Shipping | 0-2 Business days | 2-7 Business days | UPS,FedEx |
| Canada, Australia, UK, Mexico, and Europe | Free Shipping | 0-2 Business days | 4-8 Business days | FedEx, DHL |
| Africa (South Africa) | Table price shipping | 0-2 Business days | 6-10 Business days | Aramex |
| South America | Shipping fees may apply | 0-2 Business days | 7 business days | UPS, FedEx |
5.About Tax
Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.
6.Additional Notes:
(1)One day in a week won’t process orders— U.S Saturday. Shipping companies all close on Sunday. Local logistics deliver on business days.
(2)Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that, order will be canceled and money will be returned accordingly. So please make sure that you leave correct shipping address(PO Box, APO, FPO, military address not acceptable) and telephone number when place order. Free shipping means no shipping fee no matter the order price.
(3)The above logistics time is for reference only, the specific transportation time shall be subject to the logistics company.
(4)We offer free shipping to the USA, UK, Canada, Mexico, Australia, and Europe. For the rest of the world, we charge a shipping fee of $30-$35 per order. Please contact our customer service for details.
Arabella Hair is committed to delivering your order safely and quickly. We appreciate your understanding in case of delays due to unforeseen circumstances like weather or shipping issues.
If you have any questions, feel free to contact us. Your satisfaction is our priority!
Email: service@arabellahair.com
Shopping Security
Arabella Hair is committed to providing every customer with a truly satisfying shopping experience. We strive to provide a safe, reliable, and satisfying purchase journey. Below are details regarding common situations during the shopping process.
1.Unsuccessful Delivery
If shipment status does not update for a long time, contact your local courier and us to resolve the issue. We will keep in touch until the parcel is delivered successfully. You can track your order through the tracking link on our website: https://www.arabellahair.com/apps/17TRACK
2.Delivery on the Way
If the parcel is lost by the shipping company, contact us and the delivery company for assistance. Customers with Green Shipping Protection should file a claim directly with them.
3.Cancellations
To cancel an order, please contact our customer service team before shipment. Once the order has shipped, cancellations are no longer available.
4.Return & Exchange
We understand that choosing the right wig online can be difficult, so we accept returns and exchanges for some special occasions within 30 days after you receive the hair.
5.Return Acceptable
For a return or exchange, the product must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.
6.How to Return/Exchange
7.Return Shipping Fee
We provide our Arabella Hair VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive Arabella VIP perks and benefits: https://www.arabellahair.com/pages/arabella-club
For non-member customers, return shipping responsibility is determined by the reason for the return. For details, please refer to our return policy or contact our customer service team
8.Refund Processing Time
Refunds are usually processed within 3-10 business days, depending on your payment method and bank processing time. Thank you for your trust and understanding. If you have any further questions, please contact our online customer service team or reach out to us via email：service@arabellahair.com
| Refund Method | Refund Time Frame |
|---|---|
| Afterpay | 3 business days |
| Credit Card / Debit | 5-14 business days |
| Klarna | 5-14 business days |
| PayPal | 3 business days |
| Sezzle | 3 business days |
| Affirm | 3-10 business days |
FAQ
Q: Is your hair 100% human hair? Can I restyle or dye it?
A: Yes. All our hair is 100% virgin human hair.
It can be dyed, bleached, straightened, or curled. Please treat it like your own hair and avoid excessive heat to extend its lifespan.
Q: Does your wig require glue?
A: Our 6x5 and 13x6 wigs feature a glueless design with adjustable straps, combs, and a drawstring for a natural fit, allowing you to wear it easily, wear to go! While 13x4 lace wigs are usually installed with glue or adhesive for a secure fit.
Q: How to care your hair?
A: Regular detangling with a suitable comb, washing it every 2-3 weeks with wig-friendly shampoo, and using a spray-on conditioner for moisture and shine are key. Avoid rubbing or wringing during washing, and allow the wig to air dry on a stand.
Q: Does the wig look the same as the pictures on the website?
A: Yes. Most of our wig photos are taken from real products. Minor changes may occur during shipping, but the wig can be easily restored with light styling after arrival. Significant color differences are rare; slight variations may occur due to lighting, angles, or display settings.
Q: What does Lace Area/Lace Size mean?
A: A larger lace area allows for more flexible parting, creating a more natural look. It provides greater styling freedom, as it offers more options for parting lines and hair styles, making the wig appear closer to natural hair growth.
Q: Can I customize a wig for my size?
Our standard wig cap is 22.04 inches. Custom sizing is available for 6x5, 13x4 and 13x6 NATURAL BLACK color wigs.
S: 20.47 inches
M: 21.25 inches
L: 22.04 inches
XL: 22.8 inches
XXL: 23.5 inches
Note: Add your desired wig and cap size to the cart and proceed to checkout.
For more customization details, please explore our Exclusive Customization Page.
Q: How does Arabella Hair ensure the quality of their wigs?
A: At Arabella Hair, we put a lot of effort into designing and creating our products. We use high-quality 100% real human hair in our wigs and ensure that they are crafted with precision and care. Our wigs undergo strict quality control checks to ensure that they meet our high standards.
Q: Can I exchange or return the wig if it doesn't fit?
A: We understand that choosing the right wig online can be difficult, so we accept returns and exchanges for some special occasions within 30 days after you receive the hair. More details you can see our Return & Exchange policy.
Q: How long is the shipment? What if my order delivery was delayed?
A: Orders are typically shipped within 48 hours. Customized wigs require an additional 3–4 business days for processing.
Delivery to the United States usually takes 3–5 business days after shipment.
Delays may occasionally occur due to force majeure factors such as severe weather, public holidays, or high order volume during promotions.
If there is any special situation, we will notify you by email. You may also contact our online support or email us to check your order status.
Email: service@arabellahair.com
Q: How can I track my order?
A: Once your order has been fulfilled, you will receive an email with your tracking information. you can track your order in this page tracking page.
Additionally, you can track your order through the tracking link on our website.
